Sault Tribe
  • - Casino - Administration
  • MI, USA
  • $49,714.00
  • Salary
  • Year Round - Full Time
  • Yes

POSITION SUMMARY:

 

The Casino Manager III, under the direction of the Chief Executive Officer, is responsible for the overall direction, administration and operation of the Casino, ensuring efficient and profitable operations and that all business operations are in compliance with the company, tribal and federal guidelines. The position will be able to fulfill the role of all levels of Management within the Casino.  The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations.

 

ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following)

 

  • Manages the day-to-day Casino Operations and personnel to ensure operations are efficient and profitable.
  • Allocates funds, authorizes and monitors expenditures and assists and participates
    in the planning and preparation of annual budgets.
  • Fulfills the role of all levels of management within the Casino when needed.
  • Monitors personnel procedures including hiring, disciplinary actions, professional development, and evaluations; provides guidance and serves as management resource regarding personnel issues and ensures team member compliance with Company policies and procedures.
  • Compiles information and complete reports to the Chief Operating Officer on assigned projects.        
  • Investigates, analyzes and resolves problems.
  • Assures that all business operations are in compliance with the Company, Tribal, National Indian Gaming Commission (N.I.G.C.) and any other applicable regulations and requirements.
  • Implements and promotes team building, coaching, mentoring and provides leadership to team.
  • Analyzes slot data point of sale and other financial reports and information in order to plan, schedule and balance work loads.
  • Shares and communicates information effectively and solicits input from team members, supervisors and managers in the development of management improvement plans.
  • Demonstrates outstanding customer service to internal/external customers, exceeding the customer service standards set for the department and the Casino.
  • Completes all mandatory supervisory and management trainings.

 

ADDITIONAL RESPONSIBILITIES: (includes, but is not limited to, the following)

  • Assists in determining appropriate staffing levels and area operational hours.
  • Handles customer and team member complaints or related problems professionally using tact and diplomacy.
  • All other job related duties as assigned.

 

CONTACTS:

 

Immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, executives, Board of Directors, customers and outside vendors/service providers.

 

PHYSICAL REQUIREMENTS:

 

Position sedentary with primarily sitting/lifting maximum of 10 pounds. Physical factors include constant use of hearing, smell, near/midrange/far vision, depth perception, color/field of vision, typing and bending; frequent standing, walking, sitting; and occasional carrying/lifting/pushing/pulling, stooping, reaching, manual handling and travel. Working conditions include constant exposure to weather, extreme hot/cold, wet/humidity, noise, vibration and air quality. Potential hazards include constant computer use.

 

REQUIREMENTS:

 

Education/Experience: Bachelor's Degree in Business Administration, Finance or Marketing and 4 years of casino management experience required; OR: Ten years of management experience required with casino management experience preferred.

 

Certification/License: Will be required to have a Criminal background investigation done under the rules of the National Indian Gaming Commission. Will be required to complete and pass pre-employment drug testing. 

 

Knowledge, Skills and Abilities: Must have a thorough knowledge of the gaming industry and casino games. Must have excellent communication skills and be able to communicate clearly in person, in writing, and by telephone and email.  Must have organizational skills and be able to plan, prioritize and manage work load to meet goals in a timely manner.  Must have strong administrative and planning abilities. Knowledge of current computer systems being used by Casino is preferred.  Must be able to work under pressure and handle difficult situations. Must have good project management skills; provide strong leadership, prioritize project tasks, meet project deadlines and effectively communicate with personnel, coworkers, subordinates and the general public. Must be able to prepare clear, concise, thorough, meaningful, and grammatically correct written reports, letters, memoranda, policy and procedural drafts, and other written documents. Must have working knowledge and be able to use word processing and spreadsheet and data base software. Must be flexible and available to work various shifts, including nights, weekends and holidays. Must be able to establish and maintain an effective working relationship with supervisory personnel, coworkers, subordinates and the general public. Must maintain confidentiality. Native American preferred.

 

 

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