Surveillance Manager I-Full Time/Regular-Open until filled
- - Casino - Surveillance
- Sault Ste Marie, MI, USA
- Dependent on Experience
- Full Time
The Surveillance Manager, under the direction of the Executive Director of the Sault Ste. Marie Tribe of Chippewa Indians Gaming Commission, is responsible for managing the day-to-day operations and activities of the Surveillance Department at the respective location and/or locations. The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations.
ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following)
- Oversees Surveillance Operators schedules, verifies payroll and approves leaves, disciplinary action, performance appraisal and trains team members.
- Leads, motivates and directs team members.
- Develops and monitors yearly budgets and provide updates to Executive Director.
- Monitors Point-of-Sale (POS) registers for suspicious activities.
- Verifies Error in Procedure (EIP) reports and forward to Casino Manager and Executive Director (Gaming Commission).
- Monitors and directs all live and saved suspicious activities by team members and guests.
- Saves footage and prepares associated paperwork and submits to Gaming Commission and Sault Tribe Law Enforcement as needed.
- Acts as a Gaming Commission representative when delivering confidential paperwork to team members.
- Inspects and verifies gaming equipment, when adding and removing slot machines (serial numbers, check for loose coin / tokens.
- Verifies (Kobetron) eprom/flash card signatures on slot machines.
- Verifies and seals slot machine software (eprom/flash card) and/or access doors as needed.
- Verifies all incoming and outgoing trucks with slot machines are sealed with tamper proof seals.
- Verifies and securely seals slot machine software as needed.
- Monitor loss prevention in all areas of Casino & Resort.
- Deliver and oversee department policy to all shifts per director instructions.
- Make recommendations concerning procedures and polices whenever appropriate.
- Monitor areas of training in games to ensure that all surveillance associates are given refresher training on an annual basis to include documentation for evaluation purposes.
- Provide continuous reports and recommendations to the Executive Director of the Gaming Commission.
- Establish communication between casino department managers and Directors for the purpose of reporting procedural errors, theft and suspicious or inappropriate behavior.
- Inform the Executive Director of the Gaming Commission of all departmental issues and assist in resolution.
- Adhere to all federal, state and Tribal gaming regulations.
- Promote positive associate relations within the surveillance team and adhere to the performance and quality standards.
- Achieve financial objectives by assisting in the preparation and administration of the annual budget.
- Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
- Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
- Sends all investigation documentation and logs to the Gaming Commission.
- The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.
ADDITIONAL RESPONSIBILITIES: (includes, but is not limited to, the following)
- Utilizes the GLI lists for slot machines.
- Participates in developing and updating Surveillance Procedure Manual.
- Ensures Surveillance Operators comply with Surveillance Procedure Manual.
- Prepares and submits Gaming Badge and Gaming Employee Information reports to Executive Director of the Gaming Commission as requested.
- Verifies inputs and notifies pertinent personnel information related to the Barred Database for all 5 Kewadin sites daily.
- Verifies new cards going into the Vault / Cage have seals and ensures cellophane wrap is on each deck.
- All other job related duties as assigned.
Immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, executives, Board of Directors, customers, Tribal Police and outside vendor/service providers.
Position light with lifting of 20 pounds and occasional lifting/carrying up to 10 pounds. Physical factors include constant sitting and use of hearing and occasional standing, walking, pushing/pulling, climbing, stooping, kneeling, crawling, reaching, manual handling, use of smell, near/midrange/far vision, depth perception, color/field of vision, driving, typing and bending. Working conditions include constant exposure to air quality and occasional exposure to weather, extreme heat/cold and wet/humidity and noise. Potential hazards include electric shock; frequent infectious exposure, client contact, computer use; occasional exposure to high exposed places and equipment use.
Education: Bachelor's degree in Business Administration or related field. Five years demonstrated ability in relevant work experience may be substituted for education.
Experience: Minimum of five years of supervisory experience required. Five years gaming surveillance experience required. Two years of CCTV experience in a surveillance field. Experience with the operations of all analog, NVR and Digital Video equipment preferred.
Certification: Must undergo a Criminal background investigation done under the rules of the National Indian Gaming Commission. Must have a valid Michigan Driver's License and be insurable by the Sault Tribe insurance Department and comply with annual driver license review to meet insurability standards. Will be required to complete and pass pre-employment drug testing.
Knowledge, Skills and Abilities: Knowledge of policies and procedures for each casino department preferred. Knowledge of gaming verification equipment and slot machine compliance preferred. Knowledge of Minimum Internal Control Standards (MICS) for Surveillance Department.. Ability to identify cheating methods and illegal activities required. Organizational skills and ability to plan and prioritize and manage work load required. Record keeping skills required. Ability to analyze and interpret numerical data preferred. Must be able to work in high stress environment and handle difficult situations. Must be able to communicate effectively both orally and in writing. Knowledge of investigative procedures and techniques. Knowledge of Surveillance Policies and Procedures. Knowledge of fraud detection. Knowledge of budget preparations. Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint). Skill in all casino games and the ability to expose or discover scams, cheats, and advantage processes in all games required. Skill in supervising, training, and evaluating assigned staff. Skill in analyzing and preparing reports. Skill in managing a 24/7 operation at multiple locations. Skill in organizing resources and establishing priorities. Skills in analytical thinking to go over daily gaming reports to find variations in win/loss. Ability to multi-task projects and project management. Ability to read and analyze general business periodicals and professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists.Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to work in a stressful, fast paced environment. Must maintain confidentiality. Native American preferred.