Sault Tribe
  • - Casino - Restaurant
  • Manistique, MI, USA
  • Dependent Upon Experience
  • Salary
  • Year Round - Full Time
  • Yes

POSITION SUMMARY:

 

The Food and Beverage Manager II, under the direction of the Casino Manager, is responsible for scheduling, guest relations, and customer service and personnel supervision. The position is responsible for providing attentive, cheerful, courteous, and professional service to all customers, internal and external, striving to always exceed their expectations.                              

 

ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following)

 

  • Maintains a high level of customer service and correct operational procedures.
  • Schedules team members to ensure staffing requirements are met.
  • Monitors payroll costs, food costs, and product quality daily, including monthly inventory.
  • Handles guest complaints, addresses guest service needs and resolves any service-related problems
          or issues.                                
  • Coordinates activities and corrects problems within the department.                                         
  • Supervises plans and directs activities of Restaurant and Bar team members, conducts performance
          evaluations, and administers applicable disciplinary actions.                                               
  • Ensures team members comply with Company and departmental policies, rules, regulations, and       procedures.
  • Ensures a safe work environment for all team members and ensures all incidents are reported       accurately and in detail.                                                                                 
  • Creates and monitors budgets.                                                                            
  • Establishes and maintains effective channels of communication with team members and guests.        
  • Evaluate operational procedures, recommend changes, and implement approved changes as
          necessary.       
  • Monitors service levels of Restaurant and Bar team members assigned within those areas.      
  • Assists with the development and implementation of department policies and procedures.

 

ADDITIONAL RESPONSIBILITIES: (includes, but is not limited to, the following)

 

  • Attends seminars, classes, workshops, and management meetings as required.             
  • Performs functions of subordinate team members, i.e., serving, bussing, cooking, and bartending, as
          needed.          
  • Ensures all financial transactions comply with department policies and procedures and the proper
          paperwork is completed at shift end for all subordinates.
  • Maintains proper food and beverage service, sanitation, and customer service procedures.                  
  • All other job-related duties as assigned.

 

CONTACTS:           

 

Immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, executives, Board of Directors, customers, outside vendors/service providers.

 

PHYSICAL REQUIREMENTS:

 

Position medium with lifting of 50 pounds maximum and frequent lifting/carrying up to 25 pounds. Physical factors include constant standing, walking, pushing/pulling, use of hearing, smell, near/midrange/far vision, depth perception and color/field of vision; frequent carrying/lifting, stooping, reaching, manual handling, typing, and bending and occasional sitting, climbing, kneeling and crawling. Working conditions include constant exposure to noise and air quality; frequent exposure to extreme hot/cold and dimly lit conditions; and occasional exposure to weather, wet/humidity, and vibration. Potential hazards include constant exposure to moving mechanical parts, electric shock, chemicals, computer use, and equipment, and occasional exposure to highly exposed places, insecticides/pesticides, and needles/syringes.

 

REQUIREMENTS:

 

Education: High School diploma or equivalent required.

 

Experience: Minimum of 5 years of food and beverage management experience working in high-volume operations required.

 

Certification/License: Sanitation Certification required within the first 3 months of hire; training will be provided. T.I.P.'s Certification is required within the first 3 months of hire; training will be provided. Must undergo a Criminal background investigation done under the rules of the National Indian Gaming Commission. Will be required to complete and pass pre-employment drug testing.

 

Knowledge, Skills, and Abilities: Knowledge of restaurant or bar operations required. Must have excellent communication skills and communicate clearly in person, in writing, and by telephone and email. Must have and be able to perform basic math skills.  Must have skills in preparing and maintaining records, writing reports, and responding to correspondence. Must be able to interpret and apply guidelines and procedures. Ability to use word processing and spreadsheet and database software preferred.  Knowledge and ability to use office machines, such as calculator, copier, fax, printer, and computer preferred. Must have strong leadership skills and team-building abilities. Must have excellent public relations/customer service skills and be able to exhibit a friendly and positive attitude. Must be flexible and available to work various shifts, including nights, weekends, and holidays. Native American preferred.

 




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Sault Tribe

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